Job Title: Enterprise Customer Success Manager
Location: New York
Company: Nimble
Industry: Advertising & Marketing
Employment Type: Full Time
Job Type: Hybrid (In-office 3 days a week: Monday, Tuesday, and Thursday)
Job Description:
The Enterprise CSM connects business needs with Nimble’s tech platform. You’ll work with sales, product, and engineering teams to ensure enterprise customers are satisfied and get value from Nimble solutions. You’ll manage relationships, understand customer requirements, and act as a technical and business advisor.
Roles and Responsibilities:
- Collaborate with sales and clients to ensure successful technical and business engagements.
- Manage client relationships, overseeing onboarding, implementation, training, and driving product adoption.
- Provide technical support and guidance post-sale, addressing complex inquiries.
- Work with product and engineering teams to resolve issues and enhance the product based on feedback.
- Develop expertise in web scraping and web data to help customers meet their business goals.
- Identify risks and opportunities, creating and executing plans to achieve successful outcomes.
Skills and Qualifications:
- At least 8 years of experience working directly with customers using technical SaaS products.
- At least 4 years in enterprise customer-facing roles within startups.
- In-depth knowledge of web technologies, including HTML and CSS technologies.
- Excellent abilities in problem-solving, analysis, communication, and interpersonal interactions.
- Ability to build trust with customer executives (VPs and CxOs).
- Experience in managing and nurturing enterprise client relationships to increase revenue retention.
- Strong project management skills.
- Passion for learning new technologies.
Role Category:
Education:
- Having a bachelor’s or master’s degree in Computer Science or a related field is advantageous.
Key Skills:
- Some experience with programming languages like Python, Java, or Node.js is a plus.
- Proficiency with APIs and troubleshooting logs is a plus.
