Job Title: Customer Success Manager
Location: New York
Company: Nimble
Industry: Advertising & Marketing
Employment Type: Full Time
Job Description:
The Customer Success Manager (CSM) aligns business needs with Nimble’s technology platform. You will work with Account Executives, Product, and Engineering teams to ensure customer satisfaction and value from Nimble solutions after the sale. This is a hybrid role requiring three days a week in the office (Monday, Tuesday, and Thursday).
Roles and Responsibilities:
- Work closely with sales teams and clients to ensure successful technical and business engagements.
- Manage the overall relationship with assigned clients, including onboarding, implementation, training, adoption, renewals, and expansions.
- Provide technical guidance and address complex support inquiries.
- Work with the Product and Engineering teams to address customer issues and enhance the product.
- Understand web scraping and web data to help customers achieve their goals.
- Identify risks and opportunities, and develop plans to address them.
Skills and Qualifications:
- At least 5 years of customer-facing experience with technical SaaS products, ideally working with engineers.
- Experience managing a large number of accounts (70 or more).
- Knowledge of web technologies such as HTML and CSS.
- Experience with API integrations and libraries.
- Outstanding skills in problem-solving, analysis, communication, and interpersonal relations.
- Ability to build trust with customer executives (VPs and CxOs).
- Proven success in managing and nurturing mid-market client relationships to increase revenue retention.
- Strong project management skills.
- Passion for learning new technologies.
Role Category:
Education:
- A Bachelor’s or Master’s degree in Computer Science and Software Engineering, or a related field is preferred.
Key Skills:
- Some experience with programming languages like Python, Java, or Node.js is a plus.
